We offer both pre-booked face-to-face and telephone appointments. You can also register for online appointments which you can book at your convenience so long as there is a free slot available. Please ask reception about registering for online appointment booking if you are interested.
**Please ensure we have an up-to-date contact information (home no, mobile no, email address etc.) at the time of booking to avoid any cases of miscommunication.
You can book appointments up to 4 weeks in advance as long as the sessions have been added to our system if you need to see a particular GP who has been involved with your care. Please explain this to reception when booking.
Please call us and cancel your appointment if you cannot attend. This will allow someone else to book the appointment instead.
We have a number of advance-bookable appointments which can be booked at any time, so long as there are some slots available. We also have same-day appointments which are only bookable from 08:00am onwards on the same day. Therefore if all of the advance-bookable slots have been taken up for the next few days, there will still be some same-day appointments for you to book if you call up on the day.
Alternatively, if you are registered for online booking, you can view the same GP appointment slots as our staff, 24/7, 365 (and 366 on leap years).
If there are absolutely no face-to-face appointments left for the entire day, you will still have the option to speak to a GP on the same day for advice. Please ask our reception team for a telephone appointment (this is with the Duty Doctor, assigned on a rota system), who will call you back within a certain time window and discuss your concerns.
If the Duty Doctor speaks with you and decides that the matter cannot be dealt with over the phone, they can still make arrangements for you to be seen that day.
By providing your mobile phone number and email address you can now have reminders, invites and practice news and results sent to your directly by SMS or email.
This means that we will be able to communicate with you via text, land line phone and email, using automated technology that will enable us to contact you much more quickly and effectively. This will free up our staff to deal with those tasks only a human can do! It is important that you keep us up-to-date with your current mobile phone number and email address.
Examples of how it will improve our communications include:
– Automated appointment reminders 24 hours before. You can cancel your appointment by text using the word CANCEL, which immediately frees it up for others to book
– Targeted health promotion campaigns, such as flu clinics
– Targeted questionnaires to individual patients to help them manage chronic long term medical conditions better
– Reminders to attend specific clinics, e.g. diabetic, cpd, etc
– Urgent communications: for example, if a GP calls in sick first thing in the morning, all patients in that surgery will be advised by text within minutes.
Of course, you can opt out by sending us a message or advising reception, but you would not be benefiting from the quick and non-intrusive communications from us that the system provides.
If you do not want to receive information by text message on your phone or via email, please inform your doctor or a receptionist when you’re next in.
You can book a nurse appointment for minor illnesses and procedures e.g. cervical smear tests, dressings, stitch removal, ear syringing, family planning advice, general health & weight loss advice, child immunisations, travel vaccinations and urine sample testing.
You can book a GP appointment for other medical issues that you are not sure about and need help with.
Our reception team are not clinically trained, but in certain circumstances they may be able to offer advice whether you should see a GP or a nurse.
We offer home visits for patients who are genuinely housebound because of illness or disability.
Please try to telephone reception before 10:30am if you think you may require a home visit. We will take your details and ask a doctor to get in touch over the phone initially.
A doctor will phone you back to discuss the matter on the same day. We find that often problems can be safely managed with telephone advice, or it is much more appropriate to manage incidents by a arranging a district nurse visit or a hospital attendance rather than a home visit.
Please remember that multiple patients can be seen at the practice in the time that it takes to make a single home visit. This is why we fully explore all alternatives before confirming whether a visit will take place or not. We also have better facilities on-site for examining and treating patients.
- Click here to view instructions on how to register for the service (for initial registration or re-registration)
- If you have any kinds of problems with the service, please click here for more detailed help