We hope you are happy with the services provided at our practice. If you wish to comment or make any suggestions for improving the services, please bring it to the attention of the practice manager.
If you wish to make a complaint against the practice or the service you have received, you can do so either verbally or in writing.
A copy of the practice’s complaint leaflet is available.
An information leaflet provided by the NHS advising how you can submit your feedback or complaint is available.
If you require any help or advice about making your complaint the Patient Advice and Liaison Service (PALS) can help. You can find details of who to contact via our links page.
An easy read complaints leaflet on how to complain about a health service or social care service has been produced by the Care Quality Commission and is available on their website.
“The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey, it is a continuous feedback loop between patients and practices.
The primary aims of the FFT are to:
● Gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time
● Identify areas where improvements can be made so practical action can be taken
● Inform current and prospective patients about the experiences of those who use the practice service
The FFT is anonymous and we welcome any feedback that you wish to give the Practice.if you do not wish your anonymous comments to be shared, please let us know.
Would you like to have a say about the services provided by Putneymead Group Medical practice?
We have a Patient Participation Group at Putneymead as we want to make sure the views of all our patients are heard. The group meets at the Practice regularly in the library (floor 2) and we welcome anyone who would be interested in joining. We would like to hear your views.
The Patient Participation Group is run by patients for patients. If you are interested in joining us please do let us know by sending an email to:
…or click “sign up” and complete the short sign-up form online! Don’t be scared! This doesn’t commit you to anything.Come along and see what you think.
The aims of the group are to:
Benefit all patients by influencing the delivery of health care services in the surgery and in the local NHS
Enable all patients to take an active interest in their health through health promotion services and information
Provide a channel of communication between medical and support staff based at the surgery and their patients, thus allowing ALL patients to have their voice heard, particularly with the arrangements at the new practice.
Work with voluntary agencies and volunteers to develop services such as transport for those who find it difficult to get to the surgery
By leaving your email or contact details with us we can keep you informed about the patient group and the practice.
We look forward to hearing from you, Putneymead Patient Group.
● An increasing member list of over 100 patients
● The collation of over 3000+ email addresses
● The running of five public patient forum meetings
● An effective suggestions and complaints channel
● Ongoing improvements to the appointment bookings
● Continuing evaluation of the telephone systems
● Input into modernising the practice website and making it easier to use