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TELEPHONE LINES ISSUES AND UPDATES 

12/09/2017  4.50 pm 

Our phone lines are now working. I apologise for any inconvenience caused over the past 2 day 

Beverly Toney

Practice Manager 

12/09/2017 UPDATE 

Despite the engineer being onsite until 10 pm last night, unfortunately our telephone lines are still down.

The engineer will be back on site first thing this morning to continue to rectify this problem.

Please continue to book your appointments online or come down to the surgery and we would run a walk in GP session today.

You can also view your results online.

We do apologise for any inconvenience caused and thank you for your patience with this issue.

Beverly Toney

Practice Manager 

11/09/2017 UPDATE 

We have had a hardware failure on our telephone system.

A new server has been ordered and will arrive at 7.30 pm.

Hopefully the telephone system will be restored for 12 / 09 / 2017 .

I will do another update once the server has been installed.

YOU CAN CONTINUE TO BOOK APPOINTMENTS  AND TELEPHONE CONSULTATIONS ON LINE as this function  is fully operational .

Beverly Toney

Practice Manager  

09/09/2017

 

Dear patients,

 

Our telephone line server stopped functioning on Friday night and we have not been able to get it to work .

 

We hope to get this issue sorted first thing on Monday morning at 9 am the time that the telephone company has given us to look into the matter.

 

The impact for you is that there is no out of hours cover instructions during the weekend ( 9 – 10 / 09/2017 ) and you will not be able to access the practice via telephone on Monday 11/09/2017 ) morning at 8 am .

 

We do apologise for any inconvenience caused and please continue to book your appointments online as this service has not been affected .

 

I will put another update on the website at 10 am on Monday morning ( 11/09/2017 ) .

 

Thank you

Beverly Toney

Practice Manager

 

 

(Site updated 12/09/2017)
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