Patient Access Help / FAQ's

This page provides help with the common questions about Patient Access.

(Links directly to Patient Access Support)

Registration:

Find out how Patient Access works and how you can register.

Registration Guides

Signing In:

Signing in for the first time or having trouble logging in.

Signing in Guides                                              Trouble Signing in                

Appointments:

Booking new or managing already booked appointments.

Appointment Guides

Repeat Medications:

Request repeat medication or managing existing requests.

Repeat Medication Guides

Medical Records:

View and share your medical record.

Medical Record Guides

My Account:

Manage your account, change contact and personal details or change your password.

My Account Guides

Proxy:

Manage an account on behalf of another patient or relative.

Proxy Guide

 Two-Factor Authentication:

To ensure the highest level of security, Patient Access will now ask you to enter a 6 digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app. 

Note: If you have biometrics (Face ID or Touch ID) enabled, you will not be asked to enter an authentication code each time you sign-in.

Alternatively, if you are within England, you can use NHS Login to access your Patient Access account instead.  

Installing an authenticator app

Support Centre