What information do patients submit?

What do patients submit?

When patients arrive on the 'Patient Triage' landing page, they are given the following options:

Patients are first reminded that online consultations are only for non-emergencies, and advised that the practice may take up to 1 working day to respond. Patients must declare that they have no ‘red flag’ medical symptoms before they can continue:

Medical queries

For medical queries, patients complete a COVID screening:

They are then prompted to fill out the following information in relation to their medical query:

Administrative queries

For administrative queries, patients are asked to select a type:

Patient's are then asked a different set of questions depending on what admin query is selected.

Doctor's Letter:

Fit (sick) note:

Questions about a referral (update/status):

Repeat prescriptions:

Test results:

I need help with something else:

Patient details

After filling in medical or administrative request questions, patients are asked to submit their contact details:

Patients are asked to share how they prefer to be contacted:

They're also asked if they'd like to receive a confirmation text for the request:

After their request has been submitted, they receive this confirmation message:

If the patient has opted to receive a confirmation text, they will receive one: